ServiceNow Requirements Manager

LV8D Solutions has an immediate opening for a ServiceNow Requirements Manager with experience capturing customer business needs, quantifying them into a software enhancement requirement package, and then facilitating the allocation of those requirements to a development team. A strong acumen of IT Service Management (ITSM) practices, such as ITIL, CMMI, and SAFe is a must as candidates will be required to evaluate proposed changes to a ServiceNow platform and prioritize requirements delivery of enhancements during delivery sprints.

Qualifications: 

Education / Experience:

• Bachelor’s degree within STEM field of study and 9+ years of experience,
• Master’s and 7+ years of experience,
• PhD or JD and 4+ years of experience
• Must be a US Citizen

Clearance:

• TS/SCI with CI Polygraph

Requirements / Responsibilities:

• Demonstrated knowledge of software requirements development
• Demonstrated experience with ServiceNow enhancements
• The ability to work proactively, independently, and/or as a member of a highly effective technical team in a fast-paced work environment while developing approaches
• Strong communication skills, including ability to provide written and oral presentations to audiences from a diverse set of backgrounds
• Demonstrated ability to establish and maintain effective working relationships
• Proficient with Microsoft Office Suite, Systems Engineering and other Program Management tools
• Certified Program Management Professional (PMP) preferred
• Scaled Agile Framework for enterprise (SAFe) preferred
• Receive vague customer requests for enhancements to ServiceNow workflow
• Interview those customers to capture a robust set of needs
• Document those needs within a comprehensive set of draft business requirements, which will be used to validate the completeness of work prior to production delivery
• Assess enhancement requests for commonality with other enhancement requests, consolidating where appropriate
• Pre-coordinate the draft business requirements with the development team to ensure they have sufficient details for a future development effort
• Provide assessments and Courses of Action (COA) recommendations in written and oral presentations to Program Office personnel that detail the intended/unintended effects of proposed changes
• Prioritize the draft business requirements against other features and enhancements in backlog
• Facilitate formal (i.e., documented) requirements allocations meetings with the developer to ensure hand-off and acceptance of the finalized business requirements
• Negotiate proposed prioritization and delivery of that business against existing backlog
• Facilitate periodic Program Increments with the development team to initiate a set of development sprints that will deliver chunked portions of the prioritized backlog
• Validate the completeness and quality of the delivered enhancement at the end of the sprint to ensure the customer’s expectations, which were documented within the finalized business requirements, are being met
• Assess the general level of success associated with each sprint and program increment
• Identify service delivery deficiencies and suggest rework to improve offerings
• Capture success assessment in the form of Award Fee feedback inputs
• Review service provider Contract Data Requirements Lists (CDRLs), Engineering Change Proposals (ECPs), and other contract management products to guide cost, schedule, and performance objectives
• Mentor other Program Office personnel on appropriate ITSM practice implementations

Geographic Locations:  Chantilly, VA

Travel: Some (~10%)